Remove the battery, then insert the charger into the handset. Check if there is a flashing battery icon shown on the display, then check if the handset is beeping and flashing ‘Low Battery’ or ‘Insert Battery’ indicators.

If neither of the above occur, the handset may be defective and should be returned to your Thuraya Service Provider.

You should also check the battery contacts for dust or corrosion. If they appear soiled, clean the contacts and try a power reset.

If the handset is displaying the flashing icons and sounding the beep alerts, re-insert the battery, ensuring it snaps into a locked position.

Firstly, ensure your antenna is fully extended with an unobstructed view of the sky.

Check to see if there is any signal strength, using the relative signal strength indicator bars displayed in the upper side of your display. The more bars that are displayed on your mobile handset, the better the signal.

If there are no bars at all, check whether you are outside the coverage area.
You should also check if your SIM card is valid, and whether your new network is authorized.

If none of the above steps solve the problem, please contact your Service Provider for support.

Please note: Mobile Satellite handsets require a clear view to the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.

If the blinking doesn't stop after approximately five minutes, reset the handset power and reattempt network registration three times.

If this fails, try using the Manual Search mode in a good coverage area for up to 30 minutes.

If you still face the same problems after these steps, perform a GPS Current Position test for 15 minutes by selecting the Navigation menu and the ‘Current Position’.

Note: Mobile Satellite handsets require a clear view of the sky. If you are inside a building, tunnel or other structure that limits your view of the sky, the satellite signals may be weak or unavailable.

This error message could indicate that your SIM card is damaged or that the contact point is dirty. Remove and clean the SIM card before replacing and ensuring it is inserted correctly.

If this doesn’t work, your SIM may be faulty, or you may have the wrong SIM card inserted. Please contact your Thuraya Service Provider.

Try to perform a Factory Reset via your handset menu. Select ‘Settings’, then ‘Security’ and ‘Factory reset’. Use 0000 as the security code before pressing ‘OK’.

Afterwards, try to locate a GPS position in the Navigation menu by selecting ‘Current Position’. After the acquisition process, which may take up to five minutes, you will see the GPS coordinates displayed on the screen.

Note: Mobile Satellite handsets require a clear view of the sky. If you are inside a building, tunnel, or other structure that limits the view of the sky, the satellite signal may be weak or unavailable.

Your Thuraya handset allows you to be notified of incoming calls even if your handset has only poor signal coverage. When a call arrives in SAT alerting mode, a special signal alerts you with an early ring and a special message.

If the handset displays ‘SAT Alerting’ move to a better coverage area as the signal may not be strong enough to receive calls.

‘Limited Service’ results from the handset not being able to register on the network because of Service Plan issues. If the handset displays ‘Limited Service’, you can only make emergency calls due to service provider and network operator restrictions. Please contact your Thuraya Service Provider to resolve the problem.

Check whether you have enabled any call diversions or whether your incoming calls are barred, and then cancel these settings.

Ensure you are dialing correctly, including the full international area code. Also check whether you have call barring enabled and deactivate it if applicable.

If you received a new SIM card recently, check for any restrictions with your Thuraya Service Provider. You may also have reached your call charge limit or you are out of credit if you are using prepaid services.

You may have set call restrictions. Clear any call restrictions as required.

Operator Determined Barring can result if you insert a standard GSM SIM card in a Thuraya handset and attempt to use the service in satellite mode. The handset will camp onto Thuraya normally, but will be barred at the switch from establishing any calls until a satellite service plan is established with the service provider. GSM operation should be normal in this case. If this happens, switch to GSM Mode or subscribe to a Thuraya service plan.

First, ensure you are entering the destination handset number correctly, including the country code and any required area or city codes.
Call barring of outgoing calls is not possible if any call diversion for voice services is switched on.

Additionally, some call forwarding and call barring options may not be available at the same time. For example, enabling diversion of all calls and barring of all outgoing calls is not possible.

Call Diversion may not be set or it may be set to the wrong voice mailbox number.

Also, check that Call Barring is not active. Call Diversion cannot be used when Call Barring is active. This causes the switch to issue ‘Conflict of Services’ when attempting to activate.

Verify your Call Diversion settings by following the instructions in the User Manual, under the section ’Diverting Calls’.

Check with your Thuraya Service Provider for possible restrictions. Some features such as Call Barring are subscription-based, and are a network/switch configuration issue.

If the SIM card does not accept your correctly entered PIN, please contact your Thuraya Service Provider.

The Thuraya XT is a satellite phone which works in SAT-mode throughout the whole coverage area of the Thuraya satellites’s entire coverage area.

The key differentiators are reliability and usability. Reliability:
The Thuraya XT is the only satellite phone in the market complying with IP54/IK03 standards, which makes it the toughest and most reliable satellite SAT-phone. Thuraya XT’s durable battery provides up to 6 hours talk-time and up to 80 hours standby-time.

Usability:
The Thuraya XT has an advanced menu with many features, such as an organizer or GPS-waypoint-navigation. It features a large 2-inch/5cm advanced glare-resistant display (with brightness sensor) which improves outdoor visibility in direct sunlight. Perfectly balanced weight-to-size ratio allows comfortable handling in all situations.

IP and IK are international industrial standards referring to degrees of ‘ingress protection’ for electrical devices. The IP standard is defined in the international standard IEC 60529 (equivalent of the European standard EN 60529). The IK standard is defined in the international standard IEC 62262:2002 (equivalent of the European standard EN 62262).

IP54 standard: First digit 54. Dust-protected. Full protection against interior injurious dust. That means dust cannot harm the operation of the phone. Second digit 54. Splash resistant. Protected against splashed water from all directions. That means splashed water cannot harm the operation of the phone.

IK03 standard: Shock proof. Phone can withstand impacts of up to 0.35 joule. That means impacts of up to 0.35 joule cannot harm the phone.

The external casing of the Thuraya XT is crafted from the latest polycarbonates in the industry, which are extremely robust. Internal components are shielded with aluminum and the connectors are protected with rubber seals to prevent damage from water splash or dust.

The Thuraya XT weighs 193 grams and measures 128 x 53 x 26.5mm (l x w x d).

The menu of the Thuraya XT supports 12 standard languages, including English; Arabic; French; German; Italian; Spanish; Portuguese; Turkish; Russian; Farsi; Hindi; and Urdu. Additionally, there is a separate firmware version available which supports English-Chinese.

The Thuraya XT phone-box includes the following components: Thuraya XT phone, heavy-duty-battery, travel charger (incl. 3 adaptors for EU, UK, China), earset, USB data cable, spare antenna plugs, quick start guide (14 languages), user guide (English), support-CD, accessory catalogue and a warranty card.

The support-CD which comes with every new handset contains:
· Drivers required to connect your Thuraya XT with a PC or laptop
· User guides in 12 languages (in pdf-format)
· Upgrade tool, required if there is a software-upgrade for the handset

The Thuraya XT has the following connectors: UDC (USB), ear jack, DC power, external antenna and the connector for the battery.

Thuraya SIM cards working on other Thuraya handsets will also work with the Thuraya XT.

All available Thuraya scratch-cards can be used to recharge the Thuraya XT.

The Thuraya XT can also be operated with a GSM SIM-card in satellite roaming mode. Please check with your GSM SIM-card provider for the latest roaming charges.

The Thuraya XT uses an advanced heavy-duty-battery which allows talk-time of up to 6 hours and standby-time of up to 80 hours.

The average charging time of an empty Thuraya XT battery is approximately 2 hours and 25 minutes.

The display of the Thuraya XT is a 2 inch (5 cm) TFT-display with 262,000 colors and 176 x 220 pixels.

The brightness-sensor on top of the display regulates the brightness of the display according to ambient lighting conditions. In dark environments the backlight of the display will be reduced, while backlighting will be increased in bright sunlight to provide optimal visibility. This also contributes to reduced battery consumption and thereby increases talk-time and standby-time.

The Thuraya XT’s combination of a glare resistant display with the high-contrast font and background of the graphic user interface greatly enhances visibility in direct sunlight.

The Thuraya XT features GPS navigation, which allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. Additionally, you can use location tracking by automatically saving your GPS coordinates in fixed intervals which will allow you to create a track of your route.

The GPS navigation can only be initiated by the handset user – unwanted tracking cannot be remotely executed by third parties.You can, however, trigger the Location Based Service by transmitting your own coordinates to other telephones or computers. This functionality can be used in case of emergency or if you want to be monitored by your organization or by other individuals.

The required operating system of connected PCs or laptops is Windows Vista, Windows XP and Windows 7 (in Vista compatibility mode).

You can connect your Thuraya XT to a laptop or PC and establish a data connection via the included USB data cable. This will allow you to use the browser of your laptop or PC.

In order to use a GmPRS connection via your Thuraya XT, you need to connect your Thuraya XT to a PC via USB data cable. You then need to establish a dial-up connection in your computer, just as you would connect to the Internet via a modem. (the standard dial-up code is *99#, please refer to the manual of your computer or modem for further details).

The maximum GmPRS speed (Packet Data) of your Thuraya XT is as follows: Download: 60 kbit/s. Upload: 15 kbit/s.

The maximum Data/Fax speed (Circuit Switched Data) of your Thuraya XT is as follows: Download: 9.6 kbit/s. Upload: 9.6 kbit/s).

Yes, Thuraya XT has an advanced messaging service which also allows sending and receiving of e-mails. For details about how to set up the e-mail client please refer to the user manual.

There are a number of accessories which add even more functionality to your Thuraya satellite phone. These include: Car chargers, Travel chargers, USB Data Cables, Spare Batteries, Fixed Docking Units (FDU-XT) and Vehicle Docking Units (SAT-VDA and SAT-DOCKER).

Thuraya provides satellite phone coverage in more than 140 countries in Asia, Africa, Europe and the Middle East. The full list of countries can be found at www.thuraya.com.

The end-customer warranty is 12 months from date of purchase and requires a fully filled warranty card.

Please contact the Service Provider you purchased your Thuraya XT from. The Service Provider will assist you with any problem related to the handset.

No, due to the electrical specifications only correct Thuraya Power Adapters shall be used to avoid damages of the phone and void warranty. Spare Power Adapters can be purchased in case the original Thuraya Power Adapter is lost or damaged.

The Thuraya SO-2510 and SG-2520 are satellite phones which work in SAT-mode throughout the entire coverage area of the Thuraya satellites.

The Thuraya SO-2510 weighs 130 grams and measures 118 x 53 x 18.8mm (l x w x d). The Thuraya SG-2520 weighs 170 grams and measures 138.5 x 53 x 18.8mm (l x w x d).

The Thuraya SG-2520 operating system is Win CE 4.2, and the Thuraya SO-2510 operating system is VX WORKS.

The Thuraya SO-2510 and SG-2520 support 12 standard languages, including: English; Arabic; French; German; Italian; Spanish; Portuguese; Turkish; Russian; Farsi; Hindi; and Urdu. Additionally there is a separate firmware version available which supports English-Chinese.

Thuraya SIM cards for other Thuraya handsets also work with the Thuraya SO-2510 and SG-2520.

All available Thuraya scratch cards can be used to add credit to your airtime account for the Thuraya SO-2510 and SG-2520.

The Thuraya SG-2520 works either in GSM or Satellite mode.
The Thuraya SO-2510 can also be operated with a GSM SIM card in satellite roaming mode if there is a roaming agreement. Please check with your GSM SIM card provider for the latest roaming charges.

The Thuraya SO-2510 and SG-2520 have GPS navigation, which allows you to create and manage waypoints. These can be used to navigate from a fixed location to various waypoints, showing the distance and direction to each. Additionally, you can use location tracking by automatically saving your GPS coordinates in fixed intervals which will allow you to create a track of your route.

The GPS navigation can only be initiated by the handset user – unwanted tracking cannot be remotely executed by third parties.
You can, however, trigger the Location Based Service by transmitting your own coordinates to other telephones or computers. This functionality can be used in case of emergency or if you want to be monitored by your organization or by other individuals.

You can connect your Thuraya SG-2520 to a laptop or PC and establish a data connection via your USB data cable. This allows you to use the browser of your laptop or PC.

The maximum GmPRS speed (Packet Data) of the Thuraya SO-2510 or SG-2520 is 15/60 kbps, upload/download.

The maximum data/fax speed of the Thuraya SO-2510 or SG-2520 is 9.6 kbps for both upload and download.

There are a number of accessories which add to the functionality to your Thuraya satellite handset.

These include:
Car charger, travel charger, USB data cable, earset, spare battery, heavy duty battery, solar charger, Fixed Docking Unit (FDU-3500), Vehicle Docking Adapter (VDA) and Indoor Repeater.

Thuraya IP is a reliable, affordable, portable, broadband data solution. Using an A5-sized, compact, light weight terminal, it is especially useful if you require reliable internet access in areas with inadequate terrestrial infrastructure.

The service is available throughout Thuraya’s vast coverage area spanning more than 140 countries across Asia, Africa, Australia, the Middle East and Europe.

The service is based on Internet Protocol (IP) and offers broadband data solution on Shared Mode or Dedicated Mode.

The Thuraya satellite footprint covers more than 140 countries across Asia, Africa, Australia, the Middle East and Europe.

There are two types of broadband data services available: standard IP and streaming IP.

Standard IP: Also called Background IP or VBR (Variable Bit Rate), this service offers up to 444 kbps data connectivity on shared mode or best effort basis.

Streaming IP: Also called CBR (Constant Bit Rate), this service offers dedicated data connectivity ranging from 16 to 384 kbps.

Multiple types of external antennas are available to achieve the maximum throughput on Thuraya IP. These antennas cater to the needs of various market segments for land, vehicle and maritime applications.

Fixed Panel Antenna
This is a large flat panel antenna, designed to be permanently fixed onto a building or similar standing structure.

Portable Flat Panel Antenna
This is a lightweight, compact flat panel antenna, suitable for mobile applications on land.

Vehicle Antenna
Compact and light in weight, Thuraya’s 2-axis tracking vehicle antenna can be used on any land vehicle. We also provide a magnetic mounting kit, enabling the vehicle antenna to be securely mounted on your vehicle.

Thuraya IP can be used either with or without an external antenna. It has an inbuilt antenna which can be used for standard IP connectivity of up to 444 kbps on the downlink. The internal antenna can also be used for streaming IP uplink connectivity of up to 256 kbps. The details of the bandwidth available and the antenna used are as follows:

Thuraya IP Data Capabilities Transmit Receive
Standard IP Without External Antenna 202 kbps Up to 444 kbps
Standard IP With External Antenna Up to 404 kbps Up to 444 kbps
Streaming IP Without External Antenna 16, 32, 64, 128, 256 kbps
Streaming IP With External Antenna 16, 32, 64, 128, 256, 384 kbps

Yes, to get the maximum bandwidth (uplink/downlink), as detailed in the table below, the external antenna has to be used.

Thuraya IP Data Capabilities Transmit Receive
Standard IP Without External Antenna 202 kbps Up to 444 kbps
With External Antenna Up to 404 kbps Up to 444 kbps
Streaming IP Without External Antenna 16, 32, 64, 128, 256 kbps
With External Antenna 16, 32, 64, 128, 256, 384 kbps

The antenna comes with a cable, connectors and the mounting kits, if required. The length of the cable varies with the type of the antenna used. For example, the length of the standard cable for EA 1426 is 10m, whereas for EA 1535 it is less than 30cm because the antenna is mounted on to the Thuraya IP terminal.

Broadband internet access, email, web mail, web browsing, Virtual Private Network (VPN), File transfer (FTP), video conferencing, video streaming, corporate intranet and e-commerce.

Thuraya IP satellite IP modem (portable, light weight, plug-and-play device) and a Thuraya IP SIM card.

Simply connect the terminal to a notebook or a desktop PC via an Ethernet connection, USB Connection or WLAN, and you are online.

The service is available to you through EX4U Telecom, your Thuraya IP Service Provider.

Thuraya IP offers two types of Quality of Service (QoS):

Standard IP
This service offers shared channel resources among several users. This means that in any spot beam, the number of users logged on and actively using the service will be sharing the available channels.

The throughput will vary depending upon the amount of data transmitted and received by various users sharing the channel, hence called VBR (Variable Bit Rate).

Thuraya IP provides an internet connection using packet technology. The Thuraya GPRS Gateway is then connected to the internet, at which point Thuraya no longer controls the QoS.

Thuraya cannot guarantee certain throughput, but we continue monitoring the network to ensure that the best possible service is achieved.

Streaming IP
This service offers dedicated throughput on a channel. Within streaming IP, different types of QoS are available ranging from a 16 to 384 kbps for uplink, as well as downlink. In this mode, if you opt for 384 kbps uplink and 64 kbps downlink, and the network is available, the 384 kbps uplink bandwidth and 64 kbps downlink bandwidth are dedicated for you only. The throughput remains constant during the session.

Streaming IP offers numerous uplink/downlink bandwidth options. It offers unmatched flexibility of variable uplink and downlink streaming bandwidth to suit any type of dedicated bandwidth requirement.

For example, a media customer who wants to cover a live event will demand the best possible uplink bandwidth at 384 kbps. On the downlink, however, they may not require huge bandwidth, and so may settle for 64 kbps or 128 kbps. This results in a huge cost saving.

You can choose any combination from the uplink/downlink matrix provided below:

Uplink / Downlink Bandwidth (kbps)
16 32 64 128 256 384
16 16/16 32/32 64/16 128/16 256/16 384/16
32 16/32 32/32 64/32 128/32 256/32 384/32
64 16/64 32/64 64/64 128/64 256/64 384/64
128 16/128 32/128 64/128 128/128 256/128 384/128
256 16/256 32/256 64/256 128/256 256/256 384/256
384 16/384 32/384 64/384 128/384 256/384 384/384

Thuraya IP is manufactured by Hughes Network Systems, Inc., USA.

Thuraya IP is a feature packed Satellite IP Modem, absolutely portable, robust; truly plug and play with unmatched flexibility in operations.

The Thuraya IP package includes the Thuraya IP satellite IP modem, AC Mains power adapter and cable, Universal Power Adapter, rechargeable lithium-ion battery, Ethernet cable, USB data cable, User Manual and CD containing USB Driver.

Thuraya IP is a true plug-and-play device. The browser on your PC should support Java. (The Java plug-in required on your PC for terminal control is located at www.java.com)

Windows: NT 4.0, 98 second edition, 2000, ME, XP and Vista

Others: Macintosh OS 10.1 or later, Linux Redhat 9.

Supported browsers are Microsoft Internet Explorer 6.0 or later for Windows, Microsoft Internet Explorer 5.0 or later for MAC, Netscape Communicator 7 or later, Macintosh Safari 1.2 or later, Mozilla Firefox 2.0 or later.

Insert your SIM, power up, and obtain a GPS fix. Connect using Ethernet/USB or WLAN, and point your Thuraya IP to the satellite. You are ready to move into Standard IP Normal Operational Mode to perform activities such as browsing.

Place your Thuraya IP outside on a flat surface with a clear view of the sky Power the unit up by pressing the power button.
Thuraya IP is now attempting to locate itself using GPS. This may take up to five minutes.

For optimum GPS signal reception, make sure Thuraya IP is positioned in a roughly horizontal placement. Since GPS receivers must “see” a large part of the sky without obstructions from buildings, mountains or trees, it may be necessary to take your Thuraya IP out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favorable circumstance, but the time to completion may be longer.

The most recent GPS location is stored in Thuraya IP even when the unit is powered down.

Upon power up, if this stored GPS location is available, the display indicates “Using Stored Location.” Even so, Thuraya IP will attempt to update this GPS location since the Thuraya system will only allow access if your GPS location is not too old.

If Thuraya IP is able to update the GPS location, the status changes from “Stored” to “Valid.” GPS location is shown as “Invalid” only under special circumstances when the stored information has been erased. In any case, you may wish to attempt network access to see if service will be granted.

Please refer to the User Manual for additional queries. If you continue to experience difficulties, kindly send the GPS coordinates, error codes, if any, and other details to us.

Power cycle the terminal and retry, under a clear sky with no obstructions.

The Thuraya IP terminal comes with an Ethernet Cable and USB Cable. You can connect your PC/ laptop with the terminal by using either of these cables or WLAN.

Careful orientation of the terminal towards the satellite is required for establishing a connection. The more precise the alignment, the faster the data transmission. MMI Pointing details are contained in your User Manual.

wMMI (Web Man Machine Interface) is the web based interface which you can use to configure, set up and use the Thuraya IP terminal.

iMMI (Integrated Man Machine Interface) is the interface (LCD and few buttons) which is available on the Thuraya IP terminal for you to configure, set up and use the Thuraya IP terminal.

In the Pointing Mode, information regarding pointing of the terminal to the satellite can be viewed on the MMI, and the terminal can be adjusted accordingly to provide the best signal strength.

You have to Exit Pointing Mode either through the MMI or by pressing the Exit Pointing Button on the terminal to enter standard IP Mode.

If Pointing is Enabled, power off and on again. If Pointing is Disabled, enable it and then power off and on.

On the wMMI, Go to Settings

Pointing may be Disabled (default setting). Enable it to see the Pointing Screen.

No, Pointing is disabled in the default configuration. If it was enabled, you can disable it by going to the advanced settings page.

No, the terminal must be turned off before replacing the SIM.

The SIM card is in a small compartment adjacent to the battery.

Turn off the terminal. To remove the battery, unscrew the battery compartment cover, remove the battery connector by pressing and pulling it. Pull out the battery from the compartment.

After you remove the battery, the SIM card can be removed by slightly pushing it into the compartment. The SIM card holder is a push in/push out type.

Open any of the installed browsers. Enter http://192.168.128.100 in the URL field.

Yes, if the local IP address used to access the wMMI is configured in the Proxy settings page under exceptions. In order to access the wMMI from the browser, ensure that proxy settings in your browser are disabled. You may need to enable this setting on return to other Internet connections.

You must verify that the proxy server settings in your browser are disabled.

For Microsoft Internet Explorer, select Tools/Internet Options/Connections/LAN Settings and uncheck the box labeled ‘Use a proxy server for your LAN’.

For Netscape or Firefox, go to Advanced Preferences and select ‘Direct connection to the Internet’. For Safari, select System Preferences/Network/Built-in Ethernet/Proxies and uncheck the box labeled ‘Web Proxy (HTTP).’

When complete please close your browser.

You may need to enable this setting on return to other Internet connections.

The upper level of the LCD displays status messages and menu items. Status messages are summarized in the table below.

Display Description
Powering Off Displayed while DSL+ is powering down
Fault {code} A hardware fault exists, preventing operation(see troubleshooting
section for code explanations)
Too Hot A temporary thermal shutdown is about to occur
Battery Hot A temporary thermal shutdown is about to occur due to battery heating
No SIM No SIM is detected in Thuraya IP
Locked A security code is needed (entered via wMMII)
PIN A SIM pin code is needed (entered via wMMI)
Pointing In pointing mode
GPS old GPS is older than the stored SI time period allows
Disconnected PDP connection is disconnected, preventing traffic transfer
Tx{rate}/Rx{rate} Transmit and Receive active rates in bits per second
Standard Best efforts quality of service in both directions

Please refer to your User Manual for further information.

One hour when continuously transmitting at maximum speed, and 2.5 hours continuous reception at the highest speed.

36 hours

Yes, accessories including a travel charger and battery for Thuraya IP are available from EX4U Telecom, your Thuraya Service Provider.

Thuraya IP may be used indoors with an external antenna. Flat panel external antennas can be used with Thuraya IP terminal.

Thuraya IP can also be used in maritime areas with compatible maritime antennas.

Yes. Thuraya IP SIM cards can be used in the Thuraya DSL terminal, but the available speed will be limited to a maximum shared bandwidth of 144 kbps.

Yes, you can use Thuraya DSL SIM Cards in Thuraya IP, but the bandwidth available will be limited to 144 kbps only. You may need to update your SIM profile through Thuraya to enable this contact us.

Thuraya IP can support multiple concurrent users, and each user can have multiple sessions. The maximum recommended number of concurrent users is 12.

The terminal conforms to IP55/IK03 ingress protection standards, and can resist water spray. However, keeping it is not advisable to leave the terminal sitting in the rain.

Yes, you can send files from one Thuraya IP to another Thuraya IP. A static IP address is not required for this.

The Thuraya IP terminal has one USB port, one RJ45 port and one WLAN connectivity option. For further details, check the Thuraya IP specifications sheet on our website.

Thuraya IP does not support Circuit Switched Voice; any VOIP application can be used.

You must use your own firewalls.

No, this cannot be done from the unit, but can be done using the firewalls on your local network.

No, the bandwidth available to each user depends on the application used by each, and the amount of data exchanged by that user. The higher the amount of data being pushed/pulled, the higher the bandwidth available for each.

You can use any standard data encryption on Thuraya IP. All the major encryption types have been tested and proven on Thuraya IP.

You require a VPN client on your PC/laptop and a corresponding VPN server in your HQ to setup the VPN connection.

In general no, but it is subject to the application you have used to download the file.

No, you cannot, you can only use one at a time.

Yes, there are 4 default user profiles: standard, 128 kbps streaming, 256kbps streaming and 384kbps streaming. Each can be configured individually for streaming IP or standard IP service.

Yes, Thuraya IP can be used with various videoconferencing units including Scotty, Polycom, Tandberg, etc.. Contact us for details and advanced options.

Yes, a new GPS fix has to be acquired.

Thuraya IP is a pure IP terminal. You can use any fax over IP software to send fax over Thuraya IP.

Yes. The bandwidth/throughput that you get on Thuraya IP is heavily dependent on the correct pointing. If the signal strength drops, the bandwidth available will also drop.

Yes, when using the terminal in a maritime environment you have to use a Spacecom stabilized maritime antenna.

If it is a floating oil platform, then the stabilized antenna is preferred. However, if it is a fixed oil platform, the flat panel external antenna can suffice.

Thuraya IP has been tested with multiple streaming media applications, the most important one being Quicklink.

EX4U Telecom, your Thuraya Service Provider can procure the Quicklink solution, comprising of the client side encoders and server side decoders directly from Quicklink.

Yes, you should be able to use Thuraya IP during a sandstorm.

You can use your terminal indoors by placing an external antenna outside and connecting it to the Thuraya IP indoors, with a long antenna cable available with the EA 1426 antenna version.

No, you will need to download the new version from the Thuraya IP website and then upgrade the firmware on your terminal, as per the procedure described in the User Manual.

The performance of any IP link (especially the ones over satellite) can be improved using special TCP Accelerator software/hardware. It is advisable to use the TCP window resizing software patch for the Windows operating system. This can be provided by EX4U Telecom Customer Care, just contact us and we send you download link of the actual version.

Yes, EX4U Telecom sends the notifications for planned as well as unplanned outages to notify our customers.

You can remotely control your Thuraya IP by accessing the computer controller attached to Thuraya IP.

Yes, Thuraya IP is compatible with both Mac as well as PC.

Thuraya IP Technical Specifications

Physical Characteristics
Weight 1.3 Kg terminal and battery
Size 158mm x 225mm x 50mm (A5 size)

IP Data Services
Background class of service Up to 444 Kbps over a shared channel
Streaming IP
Without External Antenna: 16, 32, 64, 128, 256 Kbps
With External Antenna: 16, 32, 64, 128, 256, 384 Kbps

Tolerances
Operating temperature Running from External Supply: -25 °C to +55 °C
Running from Battery: 0 °C to +50 °C
Storage temperature
Including Battery: -20 °C to +60 °C
Excluding Battery: -40 °C to +80 °C
Operating humidity 95% RH at 40 °C
Mechanical vibration 200-2000 Hz, 0.3 m²/s³
Unpacked Drop 0.5 m on Concrete Surface
Water and dust proofing IP-55 standard

Power
External Power Mains power supply adapter, 100-240 V AC at 50 -60 Hz
Input Voltage 12 volt DC
Battery
Battery Life Up to 36 hours standby time
1 hour of continuous transmission at the highest rate
Battery Type Lithium-Ion
Battery Charge temperature 0 °C to +40 °C

Interfaces
Connectors Ethernet (RJ-45), USB
User Interface Web based graphical user interface accessible via standard
web browser.
External antenna connector GPS, Active & passive antenna
WLAN connectivity IEEE 802.11b standard with:
WEP encryption
SSID Broadcasting control
MAC address filtering
DHCP

Compatible Operating Systems
Windows 98SE, ME, NT 4.0, 2000, XP, Vista
Macintosh OS 10.1 or later
Linux Redhat 9

Compatible Internet Browsers
Microsoft Internet Explorer 6.0 or later for Windows
5.0 or later for Mac
Netscape Communicator 7.0 or later
Mozilla Firefox 2.0 or later
Safari 1.2 on Mac

Applications
VOIP YES VoIP, Skype, MSN, Yahoo, AOL, Asterisk
Video and Other applications YES IP video, Streambox, Quicklink
VPN systems EX4U Telecom SATWIFI /1000 users /250 VPN per router
Cisco-VPN client V1 or V2.6.3
Nortel-Contivity VPN Client V04_15.06
Netscreen-Remote Client 8.1
Checkpoint-V4.1
Sonic Wall
IP Encryptor Omnisec 421 for Mobile IP VPN

Governmental Security Solutions YES SECURE, YES CRYPTO, EX4U Telecom SATWIFI/VPN
(Encryption) Omnisec IP-based VPN Solution
Omnisec Secure Collaboration