Your privacy is important to EX4U
other documents referred to on it) sets out the basics on which any
personal information we collect from you, or that you provide to us
via the EX4U Telecom website, will be processed by us.
The EX4U Telecom group of companies
have registrations under the data protection laws in Costa Rica and
take all reasonable care to prevent any unauthorised access to your
Information we may collect from you
In general, you can visit our website
home page and browse our site without telling us who you are and
without revealing any information about yourself.
If you have an enquiry or require
information from EX4U Telecom, you may choose to give us personal
information, such as your name and contact details, to enable us to
correspond with you in this regard. To enable us to respond to your
enquiry, your details may need to be shared with EX4U Telecom
Partners, those companies and organisations that are recognised by
EX4U Telecom as distributors of its services and solutions.
When we collect personal information
from you in connection with an enquiry, we may extract some
information about that query in an anonymous format and combine it
with other anonymous information for marketing and advertising
purposes. This anonymous information is used and analysed only at an
aggregate level to help us to understand trends and patterns. None of
this information is reviewed at an individual level.
When we collect personal information
from you in connection with an enquiry, we will ask you for your
consent to allow us to hold these contact details on a database for
marketing-related purposes and for the provision of offers of related
services which we believe may be of interest to you.
We may retain details of your visits to
our website including, but not limited to, traffic data, location
data, web logs and other communication data, whether this is required
for our own specified purposes or otherwise, and the resources that
We will only use your personal
information in a way that is fair (with reference to the purposes
which are either disclosed to you or are relevant to the reason for
your giving us the information).
IP addresses and cookies
We may collect information about your
computer, including where available your IP address, operating system
and browser type, for system administration and to report aggregate
information to our advertisers. This is statistical data about our
users' browsing actions and patterns, and does not identify any
For the same reason, we may obtain
information about your general internet usage by using a cookie file
which is stored on the hard drive of your computer. Cookies contain
information that is transferred to your computer's hard drive. They
help us to improve our site and to deliver a better and more
personalised service. They enable us:
- To estimate our audience size and
- To store information about your
preferences, and so allow us to customise our site according to your
- To speed up your searches.
- To recognise you when you return
to our site.
You may refuse to accept cookies by
activating the setting on your browser which allows you to refuse the
setting of cookies. However, if you select this setting you may be
unable to access certain parts of our site. Unless you have adjusted
issue cookies when you log on to our site.
Where we store your personal data
The data that we collect from you may
be transferred to, and stored at, a destination in the USA. It may
also be processed by staff operating outside the USA who work for us
or for one of our suppliers. Such staff maybe engaged in, among other
things, the fulfilment of your order, the processing of your payment
details and the provision of support services. By submitting your
personal data, you agree to this transfer, storing or processing. We
will take all steps reasonably necessary to ensure that your data is
All information you provide to us is
stored on our servers which are security protected. Where we have
given you (or where you have chosen) a password which enables you to
access certain parts of our site, you are responsible for keeping
this password confidential. We ask you not to share a password with
Unfortunately, the transmission of
information via the internet is not completely secure. Although we
will do our best to protect your personal data, we cannot guarantee
the security of your data transmitted to our site; any transmission
is at your own risk. Once we have received your information, we will
use strict procedures and security features to try to prevent
Disclosure of your information
We may disclose your personal
information to any member of our group, which means our subsidiaries,
our ultimate parent undertaking, EX4U Telecom and its subsidiaries,
as defined in the Costa Rica company laws.
We may disclose your personal
information to third parties:
- In the event that we sell or buy
any business or assets, in which case we may disclose your personal
data to the prospective seller or buyer of such business or assets.
- If the EX4U Telecom group of
companies or substantially all of its assets are acquired by a third
party, in which case personal data held by it about its customers
will be one of the transferred assets.
- If we are under a duty to
disclose or share your personal data in order to comply with any
and other agreements; or to protect the rights, property, or safety
of EX4U Telecom, our customers or others. This includes exchanging
information with other companies and organisations for the purposes
of fraud protection and credit risk reduction.
You have the right to ask us not to
process your personal data for marketing purposes. We will usually
inform you (before collecting your data) if we intend to use your
data for such purposes or if we intend to disclose your information
to any third party for such purposes. You can exercise your right to
prevent such processing by checking certain boxes on the forms we use
to collect your data. You can also exercise the right at any time by
contacting the Legal Department.
Our site may, from time to time,
contain links to and from the websites of our partner networks,
advertisers and affiliates. If you follow a link to any of these
websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability
for these policies. Please check these policies before you submit
any personal data to these websites.
Any changes we may make to our privacy
policy in the future will be posted on this page.
To contact us in relation to this
privacy statement, please write here .